Last updated: March 26, 2026
By downloading, installing, or using the Solra mobile application ("App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the App.
Solra is a personal safety platform that connects users with nearby community responders and emergency services. The App provides:
You must be at least 16 years old to use Solra. By using the App, you represent that you meet this age requirement and have the legal capacity to enter into these Terms.
To use Solra, you must register with a valid phone number. You are responsible for maintaining the confidentiality of your account and for all activities that occur under your account. You agree to provide accurate and complete information.
Solra is not a replacement for official emergency services. In a life-threatening emergency, always call your local emergency number (122 for police, 123 for ambulance in Egypt). Solra connects you with community responders who are not certified emergency personnel unless specifically verified as such.
You agree not to:
If you register as a Responder or Health Provider, you agree to:
Solra requires access to your location to function. Your location is used to:
See our Privacy Policy for details on how we handle your location data.
You may record audio and video evidence during emergencies. You retain ownership of all evidence you create. By uploading evidence to Solra, you grant us a limited license to store and process it for safety and legal purposes.
The Solra name, logo, and all related trademarks, designs, and content are the property of Solra. You may not use our branding without written permission.
To the maximum extent permitted by law, Solra shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the App. Solra does not guarantee response times, responder availability, or the outcome of any emergency situation.
We may suspend or terminate your account if you violate these Terms, trigger false emergencies, or engage in harmful behavior. You may delete your account at any time through the App settings.
We may update these Terms from time to time. We will notify you of significant changes through the App. Continued use after changes constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the Arab Republic of Egypt. Any disputes shall be resolved in the courts of Cairo, Egypt.
For questions about these Terms, contact us at legal@solra.app